Terms of Service
1. Who we are & acceptance
These Terms are a legal agreement between you and Exal EDU LLC, a Montana limited liability company (“Exal EDU”, “we”). By creating an account, booking, or paying, you accept these Terms, the Privacy Policy, the Refund Policy, and the Safeguarding Policy. Contact: support@exaledu.com.
2. The service
Exal EDU provides online tutoring services: 1:1 and group live sessions in languages (English, French, Chinese, Arabic), Quran & Character, and curriculum support for Grades 1–12, delivered by independent tutors through our platform.
Truthful-status statement: Exal EDU currently operates as an online tutoring service. We do not claim to be an accredited school, to grant diplomas or accredited certificates, or to hold any government school approval. If accreditation is formally granted in the future, we will announce it only then — never before.
3. Accounts & parents’ responsibility
- Accounts are created by adults (18+) only. A child may never create an account.
- Parent responsibility for minors: a parent or legal guardian creates and supervises every child profile, completes verifiable parental consent for children under 13 (see Privacy Policy), chooses sessions, and is the account’s billing owner.
- Parents ensure the learning environment is appropriate and may attend any session — the two-adult visibility rule in our Safeguarding Policy welcomes it.
- Keep your credentials confidential; you are responsible for activity under your account. One account per family.
4. Scheduling & cancellation (summary)
| Situation | Rule |
|---|---|
| Reschedule ≥24 hours before | Free, unlimited, from your portal |
| Cancel <24 hours / no-show | Session is forfeited (counted as delivered) |
| Teacher cancels | Automatic session credit — never counted |
Full details and refund math are in the Refund Policy — it governs wherever money is concerned.
5. Billing
- Subscriptions and lesson bundles are billed in USD via Stripe; card numbers never touch our servers.
- Subscriptions auto-renew each cycle until cancelled from your portal — cancellation stops the next cycle, not the current one.
- We may change prices with at least 30 days’ notice; changes never affect a cycle already paid.
- Failed payments pause booking until resolved.
6. Conduct
Our Safeguarding Policy is part of these Terms. Highlights: all communication stays on-platform; no off-platform contact between tutors and minors; sessions follow the two-adult visibility rule; abusive behavior toward tutors, staff, or learners ends the account without refund for unused time where law permits.
7. Disclaimers
- No guaranteed outcomes. We commit to qualified tutors and honest progress reporting — we do not guarantee grades, test scores, language fluency, or Quran memorization results.
- Truthful credentials. Teacher credentials shown on the platform are stated truthfully and verified where marked “verified” — but verification is not a promise of any learning outcome.
- The service is provided “as is” and “as available”; we work to keep sessions reliable but do not warrant uninterrupted availability.
8. Limitation of liability
To the maximum extent the law allows, Exal EDU is not liable for indirect or consequential damages, and our total liability for any claim is capped at the amounts you paid us in the 3 months before the claim. Nothing in this section limits rights that cannot be limited by law.
9. Governing law
These Terms are governed by the laws of the State of Montana, USA (our LLC’s state), without regard to conflict-of-law rules. Courts of Montana have exclusive jurisdiction, except where consumer law gives you a mandatory local venue.
10. Changes
We may update these Terms; material changes are announced by email and on this page with a new version number and date. Continuing to use the service after the effective date means acceptance. Version 1.0 — October 15, 2026.